Scope of This Policy

Kristotrans provides logistics consulting and administrative support services. As we do not sell physical goods, this policy covers refunds and cancellations relating to our service fees rather than product returns.

Cancelling Before Work Begins

If you cancel an engagement before we have started work on your request, any fees paid will be refunded in full.

Refunds Once Work Has Started

• Where work has already commenced, we will assess refund requests based on the proportion of the engagement completed.
• If we are unable to deliver the agreed service due to an error on our part, you are entitled to a full or partial refund as appropriate.
• Fees for work already properly performed are non-refundable.

How to Request a Refund

Contact our team at [email protected] with your engagement details and the reason for your request. We aim to respond within one business day.

Refund Processing

• Approved refunds are processed via the original payment method.
• All requests are reviewed individually before approval.
• Once approved, refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.

Your Rights

Nothing in this policy limits any rights you may have under the laws of Hong Kong or the jurisdiction in which your business is registered.